Frequently Asked Questions

We're Here to Help!

We want to ensure that your dog's stay is always pleasurable at the Pasadena Pet Motel. Please take a look at some of our most frequently asked questions below.

Have a question that you don't see listed?

Feel free to contact us and we'll be happy to answer any questions that you might have prior to your dog's stay with us or while they are a guest with us.

FAQ's

I’ve never left my dog overnight before. Should I worry?

If your dog has never boarded before, we recommend scheduling a half day visit with us in order for us to observe how your dog acclimates to the new environment and also to get them used to our facility. We can then discuss with you how your dog does at the time of pick-up from your half day visit.

If you suffer from separation anxiety: Pets can sense your anxiety, so if you remain calm and collected helps them feel a sense of comfort. Relax and enjoy your getaway! Remember, your pet is in good hands. They are enjoying a new outing and are probably receiving as much or even more attention than they normally do at home! As pet owners ourselves, we understand that leaving your your pet is typically much more stressful for the parent than the pet.

We go the extra mile to make certain that you have peace of mind that your pet will be safe, loved and have a blast while in our care!

What if my dog has anxiety while we’re apart?

If deemed necessary by our staff, we are also happy to administer a dose of Nature’s Pet Herbals CBD oil that will help calm your dog alleviate their anxiety naturally. CBD can also naturally benefit dogs who experience anxiety during thunderstorms.

We can also administer CBD in order to help soothe arthritis, hot spots, inflammation, loss of appetite, digestion, nausea and pain.

If you are interested in CBD administration for your dog while boarding with us, please feel free give us a call or discuss this with us upon dropping your dog off for their stay with us.

Can I call in to check on my dog?

Absolutely! We understand that while you are away from your pet you may want to see how they are doing--especially if it is their first time away from home or your first time away from them! We encourage you to call to check on your pet during office hours.

Can you send me a picture of my dog while I'm away?

We do our very best to take as many pictures of all of our guests while they are staying with us, however, we prefer to post all of our pup pics on our Facebook page - feel free to check our page throughout the day to see if you can catch your pup in action!

Are vaccinations required before my dog can stay?

Yes, for the health, safety, and welfare of all of Pasadena Pet Motel's guests as well as staff we require the following written proof of up-to-date vaccinations including:

  • Rabies
  • Distemper
  • Parvo
  • Dogs also need a Bordetella vaccine within 1 year prior to their reservation
Can you accommodate special dietary needs for my dog?

We can accommodate any special diets our guests may have. If you have a special food, please bring the food with you along with provided directions and we will be happy to accommodate your dog's dietary needs.

Do I have to bring my own food?

Yes. We would prefer to keep your dog on the same diet to avoid GI problems, however, if you choose to not supply your own food, we will provide our own high-quality food for a small fee. Please refer to our boarding page in order to read more about this.

What time is check-out?

Check-out time is 11:00am on your scheduled day of check-out. If you are unable to pick your dog up by 11:00am, you will incur a $10.00 charge. Our Hours of operation are 7:30 to 5:45, seven days a week.

Note: If your dog is also receiving grooming, the 11:00am pick up time waived.

Will my dog be staying in a crate?

No, your dog will be staying in one of our kennel runs. Each of our guests are are provided with fresh water multiple times a day, clean bedding and/or lifted cots.

How many times will my dog go outside each day?

Your dog will receive a minimum of three outside trips and/or play times in the morning and three in the afternoon.

How long will my dog be outside?

Outside trip durations here in sunny Florida are always weather dependent.

Do you mix big and small dogs for play groups?

No. We seek good matches for play time according to dog size, play style and energy level and overall disposition.

Do I pay at drop-off or pickup?

Either way is fine with us! You can either choose to pay at the time of boarding or upon picking up; whichever is easiest for you!